Lesson 1: Vampires
Meet (Sloppy) ‘Joe’ who’s not that bothered about the quality of the work he hands in. Then there’s Stefan (the Staller), who’s actually so worried about the quality of his work that he delays handing it in, misses deadlines and slows the whole team down. Valerie (the Victim), meanwhile, somehow makes everyone else to blame for anything she does wrong, and (Faultfinder) Florian just can’t seem to do much other than criticise everyone else’s ideas.
We say ‘meet’ but in reality you’ve probably already met them in various team situations. They all demonstrate different behaviours but all are ‘Vampires’ in one way or another because, if unattended, they can suck the time, energy, morale or work quality out of any good team.
So just how can you spot them and learn how best to handle them?
(a) ‘Sloppy Joes’
(b) ‘Team Stallers’
(c) ‘Negaholics’
Lesson plan
- Vampires – 3 sections + check understanding question after each
- Optional Extras – 1 page PDF articles
- Firing up Slowpokes
- Recap Quiz – Vampires
- Personal Experience
Lesson 2: Power Players
You won’t have any problem getting ‘Power Players’ to contribute to a team. Your problem with these guys will start if you try to (a) question their contribution or, heaven forbid, (b) make a contribution of your own!
‘Power Players’ in teams crave the control, the attention and, pure and simple, the power. What’s great about them is their drive and energy. Not so great, however, are the tactics and the tantrums they can use to get what they want along the way.
This lesson is about understanding and learning how to spot and handle:
(a) ‘Warriors’
(b) ‘Dominators’
(c) Power Sources
Lesson plan
- Power Players – 3 sections + check understanding question after each
- Optional Extras – 1 page PDF articles
- Understanding Psychopaths
- Recap Quiz – Power Players
- Personal Experience
Lesson 3: Challenging Behaviour
‘Difficult’ team members don’t always deserve a label. Sometimes they’re just having a bad day.
Your job as team leader is to figure out which it is – one bad day or a pattern of bad behaviour – and to handle it accordingly.
We will focus on the questions you may have – and the steps you can take – to do just that.
In this lesson we will look at:
(a) Low-level ‘Bad’ Behaviour
(b) A Pattern of Behaviour
(c) Holding a One-to-one Meeting
Lesson plan
- Challenging Behaviour – 3 sections + check understanding question after each
- Optional Extras – 1 page PDF articles
- First Know Yourself, Then Understand Others
- Recap Quiz – Challenging Behaviour
- Personal Experience
Workshop
- This Workshop is called Keep Calm & Carry On
- Workshop Preparation
- Complete the course and consider how to get positive outcomes.
- TAG Feedback Model.pdf
- Video Call Etiquette.pdf
- For Facilitators: Lesson Plan
- Facilitator Workshop Feedback
Reflection & Feedback
Course Feedback – From You
- Your Course Experience
Workshop Feedback – From You
- Your Workshop Experience
Reflection & Feedback For You
- Your Module Takeaways